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  • Full payment of the published price should be made on presentation of invoice unless otherwise agreed in writing.

  • We will issue an invoice to you / your organisation with the details that you provide when you make your online booking. Our banking details will be on the invoice.

  • You may pay via EFT or credit card.


Cancellations and Refunds
  • Registration is binding. You may cancel your booking in writing up until two weeks prior to the training date.

  • A full refund of fees, less a R500.00 administration charge, will be made for cancellations received in writing two weeks or more before the start of the course.

  • Cancellations received in writing less than two weeks before the start of the course will receive a 50% refund of fees.

  • No refunds will be made for cancellations received after the start of the course.


Rescheduling/Postponement and Substitutions

In the event that a participant wants to reschedule/postpone their attendance or substitute another person in their place:

  • ​You may reschedule/postpone your booking at no charge up until two weeks prior to the start of the course.

  • Rescheduling/postponement requests received in writing less than two weeks before the start of the course will be liable to pay an additional R1000 to cover incurred costs such as Marketing and trainer preparation. Also, you might have prevented someone else from being able to book on this course.

  • You may substitute another person for yourself before the start of the event as long as they agree to the same t&c’s.


In the event that LevelUp has to reschedule/postpone the date of a public event (e.g.insufficient registrations, trainer illness, travel restrictions) you may choose to:

  • be refunded for any fees you have paid OR

  • transfer your registration to the next available date.

  • Only one discount type may be applied at a time. Should 2 discounts be running simultaneously, only the discount which is most favourable to our client will apply.

  • Flight Levels Introduction (the prerequisite to all Flight Levels Academy workshops) is exempt from discounted offers.

Terms and Conditions


In order to be awarded certification, LevelUp will need to share your name, surname & email address with the various certification bodies.


By proceeding with your booking you are expressly giving LevelUp consent to share your personal details with the necessary certification bodies.

These certification bodies include the Kanban University, Scrum Alliance, ICAgile, and Flight Levels Academy. You may view their privacy policies via the links below:

Kanban University

Scrum Alliance

Flight Levels Academy


If you have any further questions please contact us at

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