Payment

• Full payment of the published price should be made on presentation of invoice unless otherwise agreed in writing.

• We will issue an invoice to you / your organisation with the details that you provide when you make your online booking. Our banking details will be on the invoice.

• You may pay via EFT or credit card.

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Specials & Discounts

• 3-for-2 Special: This special applies to bookings where three people attend the same workshop or where one person books three different workshops. We always do our best to accommodate changes, substitutions, or postponements. Where special concessions like this have been applied, we reserve the right to make decisions regarding refunds, cancellations, or substitutions.

• Only one discount type may be applied at a time. Should 2 discounts be running simultaneously, only the discount which is most favourable to our client will apply.

• Flight Levels Introduction (the prerequisite to all Flight Levels Academy workshops) is exempt from discounted offers.

 

Cancellations & Refunds

• Registration is binding. You may cancel your booking in writing up until two weeks prior to the training date.

• Cancellations made in writing at least two weeks before the course will receive a full refund, minus a R500 administration fee (with the exception of 3-for-2 specials - we reserve the right to make decisions regarding refunds on a case by case basis).

• Cancellations made within two weeks of the course start date are considered "late cancellations" and are non-refundable. You may however substitute another person for yourself before the start of the event as long as they agree to the same t&c’s.

• No refunds will be made for cancellations received after the start of the course.

• A R500.00 administration charge is applicable to all refunds.

 

Rescheduling/ Postponement & substitutions

• You can reschedule or postpone your booking once at no charge if it is done at least two weeks before the course starts.

• You may substitute another person for yourself before the start of the event as long as they agree to the same t&c’s

 

 

Cancelling or postponing an event is always our last resort! In the event that LevelUp has to reschedule/postpone the date of a public event (e.g.insufficient registrations, trainer illness, travel restrictions) you may transfer your registration to the next available date or a different class.​​