Course Description

Experience in a highly interactive and inspiring environment, the various phases of design thinking. You will start by understanding the problem or need from the user perspective and move through testing assumptions and validating possible solutions, to prototyping.

You will learn

We will unpack the double diamond design thinking process, a framework for human-centred design and innovation.

• Introduction to Design Thinking

• Design Thinking Principles and Practices

• Discover the problem, opportunity or needs to be addressed

• Define a design challenge that is realistic and feasible for the time frame

• Develop, test, and refine ideas involving the end user so as to create potentially workable concepts until they're ready for implementation.

• Deliver a final prototype, after more user testing and end user feedback has been incorporated

• Determine how to apply your learnings in your own team(s) and environment

What you will get

You will be introduced to a set of tools and techniques used during the design thinking process for you to take away and experiment with. Here are some examples of what that might include:

• Empathy Mapping

• Stakeholder Mapping

• User Personas

• Brainstorming

• Prototyping

• Story Telling

Is this course for you?

• Does your team need to innovate or test assumptions of new ideas?

• Does your organisation have a design challenge to solve for?

• Does your team need to revise or repurpose their products or services?

Who should attend?

• Leadership representation from all levels in the organisation

• Team Members across all functions